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Frequently Asked Questions
We’re here to help! If you have any additional questions, feel free to reach out to us via our Contact Form. We aim to respond within 24 hours.
Our playgroup sessions are specially designed for young children (18 months old to 8 years old) to learn and play in a safe, interactive environment. Sessions include hands-on activities, storytelling, and skill-building games. Group sizes are kept small for personalized attention. Check our "Programmes" page for schedule details and registration.
We offer standard and express shipping. Standard shipping usually takes 5-7 business days within the country, while express shipping arrives within 2-3 business days. International shipping times vary by location. You’ll receive a tracking number via email as soon as your order is shipped.
We accept a variety of payment methods, including major credit and debit cards (Visa, Mastercard, American Express), as well as PayNow, Apple Pay, and Google Pay. All payments are processed securely for your peace of mind.
Yes! After your order is shipped, you’ll receive a tracking number by email. You can use this number to track the progress of your package right up to its delivery.
Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary by destination. Any applicable customs fees or duties are the responsibility of the buyer. Please contact us for more details on international shipping options.
We take great care to ensure that each item arrives in perfect condition. If, however, you receive a damaged or defective product, please contact us within 14 days of delivery. We will gladly arrange for a return or exchange of the damaged item. Kindly provide a photo of the item along with your order number when reaching out, so we can process your request promptly.
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